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Annual Statistics:  2005/06

Annual Statistics:  2004/05

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Activity Report 2006/2007

Advice, Counselling and Specialist Services

62 Dee Street, Aberdeen
 

| Contents | Review | Section 1 | Section 2 | Section 3 | Section 4 | Appendix | pdf format 346kb

1.1

• During the period 1^st April 2006 to 31 March 2007, a total number of 739 new referrals were received by Alcohol Support Ltd. Of these new referrals 366 became active client caseload in that they received (as a minimum) a comprehensive assessment from a counsellor/caseworker.

• Of these 366 clients, 232 became City clients and 134 became Shire clients. This figure represents approximately half the referrals that come in to the agency.

• An analysis of the numbers that did not become active clients (uneventuated cases) indicates that all of these clients have been offered 2 opportunities to attend.

• Roughly two thirds of these fall into the category of DNA (simply not turning up), with the remaining third repeatedly cancelling first appointments.

• Interestingly from a practice management view point, approximately 20% of the no shows occur on Saturday and Monday.

Total number of appointments offered:  -  4216

Total number of appointments attended:- 2442

22% of all appointments offered to Shire clients took place in Aberdeen City, largely accountable to client employment location or their wish for complete anonymity.

• Alcohol Support Ltd offers an advice and information service during office opening hours. This is for existing clients (awaiting appointments, in crisis, requiring advice regarding units of alcohol, cutting down or withdrawals, concerned significant others, or for professionals wishing to make a referral to the service.

• There is a dedicated member of administrative staff  co-ordinating, recording and responding to this aspect of the service.

• Crisis calls are diverted to counsellors (dependent on availability) or a member of management.

• The calls are on average 20 minutes duration and are often one-off calls for those seeking reassurance or literature.

• Operational Management often maintain contact with new clients experiencing crisis until an appointment becomes available to them. Although this can be time consuming, it seems to provide the best option for offering an element of support and also provides the opportunity for a case history to develop that will aid the matching process.

• Clients can be forwarded literature and directed to the  Alcohol Support website, which gives useful information on alcohol related topics and behavioural change. The post holder is required to develop knowledge of other relevant web sites and local resources which may prove helpful for clients.

• Information given is not limited exclusively to those services offered at Alcohol Support Ltd. It is important to listen to the client and where possible provide information regarding AA meetings etc which may provide a more suitable or alternative form of support.